HINS INSTITUTE OF BUSINESS COMPUTING

Customer Relationship Management Short Certification Course

Course Description

Customer service generally help you to respond to the following customer demands by:

Making their life easier.
Focus on them
Help them to be more successful
Respond to their needs.
Build a customer-responsive relationship
Know their problems and provide solution

Who Should Apply

Business Owners
Individuals working in any sector of an organisation
Higher Institution students
Independent learners with general interest in Customer Relationship Management

Learning Objectives

At the end of this short-course you will:

Be able to meet customer demands
Be able to identify and create memorable experiences for your customer service and your customers
Be able to identify competencies within your customer service area.
Be able to understand the leadership styles and development strategy
Be able to include a number of variations, additional insights and ideas to establish the “right fit” for your customer relations
Be able to identify and develop your own collection of customer service interactions within your organisation
Be able to complement and support your customer service core values and enhance performance
Be able to attain success with the individual who needs to be your primary focus – The Customer!

Course Syllabus

Introduction

Service Attitude

Customer Service Starters

Call Centres and the Telephone

The Power of Repetition

Self Evaluation (Telephone Techniques)

Professionalism with No Excuses

Overcoming Obstacles

Communication—Listening To Your Customers

Customer Treatment (Internal and External)

Essential Tools for Success

Customers and the World Wide Web

Asking for the Order

Benefits­

HINSdigi marketing experts will take the responsibility at no cost to promote your career profile to the world. This is an opportunity to enable other employers discover you and give you additional chances to secure a more paying job elsewhere

A vantage to have your profile enlisted on our site

Programme Duration

A DAY

Course Fee

FREE – Supported by: HINSdigi HINS ICITIFY

http://www.hinsdigi.com/customer-relationship-management-short-certification-course/