FRONT OFFICE MANAGER

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

1. Trains, cross –trains, and retrains all front office personnel.
2. Evaluates the job performance if each front office employee.
3. Maintains working relationships and communicates with all departments.
4. Verifies that accurate room status information is maintained and properly communicated.
5. Resolves guest problems quickly, efficiently, and courteously.
6. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
7. Works within the allocated budget for the front office.
8. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
9. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
10. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

PREREQUISITIES:

* EDUCATION:

Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

* EXPERIENCE:

Minimum of one year of front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.



INTERESTED CANDIDATES SHOULD FORWARD THEIR CV AND OTHER RELEVANT DOCUMENTS TO hrm.phelps_group@yahoo.com on or before 31/01/2017

Location pls

Pls Location