Connect Rail Services Limited (CRSL) is a rail haulage, infrastructure and logistics support firm created to champion the active utilization of existing and new rail infrastructure for the movement of products across Nigeria and West Africa by forming strategic alliances and working with the best
professionals and technology in the industry.

Connect Rail Services Limited (CRSL) is recruiting to fill the below position:

Job Title: Communication & Client Service Executive
Location: Lagos
Roles& Responsibilities

Responsible for company phone communication
Self-assured and results oriented.
Oversee and coordinate client escalated operational issues
Manage and oversee effective dissemination of client information to operations teams
Development of brand awareness and online reputation
Monitor trends in social media
Monitor the activities of main competitors on social media
Monitor social space for brand and related topics and conversations
E Marketing and all Client Conversion Strategies
Communicate with Clients on behalf of the Organization
Submits daily/weekly progress reports and ensures data is accurate.
Responsible for corporate correspondence – emails and letters
Responsible for social media platform – whatsapp, facebook, twitter etc
Must have good knowledge of all companies’ products and services.
Must know all company key clients and prospects
Must be able to manage aggrieved clients and extract positive values from difficult situations
Follow through on client requests and complains
Demonstrated management, organizational and interpersonal skills.
Ability to solve problems and execute on initiatives.
Ability to work collaboratively internally and externally.
Carries out other duties as may be required my management
Key Performance Indicators:

Good listening skills
Good people skills
Detail oriented.
Ability to communicate with confidence
Organizational skills
Computer literacy and knowledge of relevant software
Ability to work as part of a team
Analytical skills
Strong customer service and interpersonal communication skills.
Solid verbal and written communication skills.
Time Management.
Educational Qualification, Requirement and Experience

B.Sc in any related field.
Ability to multitask and deal with stressful situations.
Ability to adapt within the working environment.
Ability to work in a team setting
Experience: Minimum 1year experience
Must be female
Must be matured and a computer literate

How to Apply
Interested and qualified candidates should send their CV’s and cover letters to: hr@connectrail.net

Application Deadline 31st March, 2017.

http://www.jobstoday.com.ng/job/connect-real-services-limited-recruiting-communication-client-service-executive/