Company Profile:
Garanntor, one of the nation's fastest growing web hosting and IaaS company, is actively seeking a Technical Support Specialist.

Job Description:
We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional. As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues. Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.

Roles & Responsibilities:
- Provide live chat support for customers.
- Provide basic customer support through ticketing system
- Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
- Good Knowledge of Web server, Mail server, DNS, FTP, SSH
- Excellent Knowledge in Web Hosting Control Panels such as Cpanel, Plesk, Direct Admin
- Handling Devops Task, Excellent knowledge in Server/Website migrations
- Excellent Communication Skill in English (oral and written)
- Familiarity with Linux/Unix command line
- Experience with Windows Server operating systems
- Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
- Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
- Document cases and follow-up on issues from inception through resolution.
- Ability to work flexible hours.

To apply for this position send your cv to hr[at]garanntor.com