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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Urgently Needed; Level1 Software Support Engineer (454 Views)
MTN Nigeria Job Vacancy : Application Support Engineer – APPLY NOW / Hse Level1, Level2 And Level3 Training Expert Needed / Software Support (2) (3) (4)
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Urgently Needed; Level1 Software Support Engineer by Chemz(m): 6:47pm On Apr 28, 2017 |
The level 1 Software Support Engineer is the entry point for customers. It is expected from him/her to provide customer service and technical support based on internal procedures and quality metrics. He/She is responsible for handling, classification, tracking and resolving client’s requests (tickets) sent via email or ticketing system and for the right end-to-end management of the ticket assigned to him/her. Skills and competencies • Customer orientated, motivated to take charge of both customer engagement and problem resolution. • High customer service skills- attitude on telephone, verbal and written skills. • Good written and oral knowledge of English and/or another language, depending on the profile • Good knowledge of various hardware, software and Microsoft® operating systems • High Technical Skills/Knowledge (Databases, Diverse Operating Systems, Programming, Networking, etc.) • Analytical and Troubleshooting skills • Self-management and self-control • Team player Education and Experience • PC experience – comfortable working with Windows operating systems and Microsoft Office Suite • Technical experience is an advantage • Previous customer service experience is desirable Qualified and Interested? Send your CV to vacancies@tusenconsulting.com Only shortlisted candidates will be contacted |
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