There is no doubt as to whether Globacom has been exceptional
as a corporate promoter of entertainment in Nigeria. With the
ongoing mega shows, called the Glo Mega Music Nationwide
Tour and the Glo Laffta Fest comedy show, Glo is taking Nigeria
to the zenith of entertainment.
To think that Glo has consistently assembled A-list Nigerian
artists to perform in shows which Nigerian customers can attend
free- of- charge is really amazing. If you have attended any of
these shows, you will agree with me that the experience is
electrical and glamorous.

But can the same be said about their core services?

The last time I checked, Glo is not registered as an
entertainment company. Not even as a tourist or sporting firm.
Glo business is purely to deliver telecommunication services.
And that should define their scorecard.
Sadly, gauging the pulse of the Nigerian subscribers, Glo has not
lived up to expectations in recent times. Over the past months,
their internet and call services have continued to degenerate.
Some visibly dissatisfied customers who commented on our
Hub, noted that Glo services have worsened over time with Glo
failing to realize their weakness.
Nigerians are particular about the poor data services because
Glo had deployed Fibre Optics and Microwave network
infrastructures covering almost the entire country.
With the deployment of these facilities, Nigerian customers had
hoped that a robust and error/redundancy free network will be
achieved.
“Their internet hardly connects, and when it does most of the times
it is slow.”
This sentence aptly summarizes the experience of the average
Glo data subscriber that we interviewed.

What Glo must now do

By now, Glo should become desperate to give their Nigerian
subscribers something to cheer about their core services outside
the entertainment jamboree.
In a statement made while promoting this year’s nationwide
music fiesta, GLO said; “we are running the spectacular shows
as a way of saying thank you to our teeming subscribers across
the country for their loyalty, support and abiding faith in the Glo
brand over the years.”
Is there any better way to appreciate a customer, than rendering
quality service delivery? Yes, the spectacular shows are good,
but they are not as important as quality call and data services.
That is what Glo was made for. And that is what Nigerians
demand.
I know Nigerian customers will never trade quality services for
these free nationwide mega music concerts.

Our final thoughts

With cheap and affordable service rates, Glo has demonstrated
their capacity to be customer oriented and sensitive. What
Nigerians now want is a sustained improvement in the quality of
services delivered.
And Nigerians are confident that Glo has what it takes to
respond positively. We are waiting.


posted via: http://www.nigeriacustomer.com/glo-music-fiesta-glows-midst-poor-data-services/