I recently tried calling Metro, a hotel (in can@@n city) from my workplace a few times on a particular day but, whoever was at the reception wouldnt (or didnt ?) want to answer the call, and kept on willfully turning the call off. Which was a bit infuriating.

In the end i gave up and tried other hotels, which gave me the information i was seeking. I then sent a text to the metro hotel (mobile) number i called, suggesting that i heard a number of good things about them but, was mighty disappointed about their telephone (non) response.

No response - surprise surprise!

Customer Service gone AWOL (or is it gone MAD, ?!!!)


I discussed it with a friend and, he suggested it may have been because my workplace does not display phone number most times, it just says PRIVATE or whatever.

But then, it begs the question: would this make it right that a hotel with such a big reputation as (i am told) metro has, chose to adopt such a backward and retrogressive attitude to a potential customer, for fear of a nuisance call or calls?

Wow! Interesting stuff.

Or, could it be that the person at reception, must have chose to treat the hotels phone as they would their personal mobile?

Please guys, what do you think of customer service in Nigerian hotels and businesses (big or small ?).  Is it not true we are not even aware what is mean (GOOD) Customer Service?

What do you think?

most companies dont bother replying emails too

if they do,it might be after 5 working days

@MrPrsdent

Thanks mista! But, from my experience with emails to companies (especially if it is to an awkward email addy like sales@ bla bla. or info@bla bla), no company in the US, UK or Naija answers them.

I wonder why they bother to have them then.