Hello Ladies and Gents

Please read the entire job description clearly before applying. I will be sending Emails to qualified applicants for the initial interview via Skype or Appear.in

This applies to anyone who has at least 1 year of customer service experience. Freelancers are preferred as this is a remote position

If you meet the criteria below please send an email with your updated CV to kingsley@videoremix.io with subject line Technical Support Application

Although this role is a remote position this role is only available to Port Harcourt Residents ONLY

This is a direct referral to the CEO but not a guarantee that you will get the offer

Compensation 150k - 250k monthly

Thank you


We are a successful software company with a cutting-edge Video Personalization Platform and we need one more rock solid & talented customer support professional.


Check out our company here:
http://videoremix.io
https://angel.co/digital-strategies-limited (parent company)
https://vimeo.com/digistrats/review/141194833/b014395c0b Careers At DigiStrats

Check out a few examples of the cool technology we power:
http://dominos.aw/site/video/
http://www.longtailpro.com/personalvideo/
http://videoremix.io/tshirt

Something that you won't be involved in but an interesting fact about us is we also buy & sell businesses (completed over $7mm of acquisitions just this year) and own equity in the following brands:
http://99dollarsocial.com
http://longtailpro.com
http://vapingcheap.com

Our technology is really cool. On our webinars we often get comments of people "peeing" themselves ( https://www.dropbox.com/s/9euoi5epgyw7xva/webinar_10-18-2016-2.png?dl=0 )when they see it & we have a team of full-time engineers constantly improving the platform. It's an innovative solution in the video personalization space. Check out this example http://videoremix.io/forbes

we have many international customers in 718+ cities https://app.intercom.io/s/UdLkvnp5yUD6

Work from home or travel to our international office locations. We travel. Our lead is in Costa Rica after just going to Aruba and Vegas. Others are in Germany traveling to Thailand. We love traveling while still working very hard. Whatever we do we give our 100%.

If you have:

Excellent Command of the English Language (both Oral and Written)
A team player but can also work with minimal supervision
Prior support desk or customer support experience
OptimizePress, Leadpages or other design experience.
Prior experience creating videos for business or personal use (any other video editor as our product is a video creator /editor suite).
Experience creating training materials and videos.
Knowledge of basic HTML and Wordpress and Other Technical Skills
Drive to succeed and grow with the company
Ability to learn new software and then create training materials.
Then YOU ARE the Support Desk Specialist we are looking for!

Tasks include:

Customer communication and support
Using Intercom.io to respond to customer over live chat and support tickets.
Using Zendesk to track tickets.
Attending webinars (Gotowebinar platform) and responding to user questions (typing) live (text chat)
Watching our product tutorial videos to fully understand the products we sell.
Creating video and written tutorials with screenshots for our softwares.

What it's like to be part of the team:

You will join a team of fun loving individuals.
We guarantee 40 hours of week for full time staff
We do pay overtime as overtime is a requirement of the job on occasion.
You will are entitled to your 13th Month Pay
We want nothing but the best for you so we provide you the tools that you need including but not limited to a USB headset.
We understand that sometimes you may have to work overtime and make sure you are paid for the extra hours you rendered.
Nighttime shift is open for discussion
We do provide extensive training but have found that a good technical base is necessary.
We are a BYOD company, so team members are expected to provide their own laptop.

Include in the body of your letter the following information:

Profile or portfolio Link if applicable
Skype ID
Preferred Interview Schedule
Salary Requirements

I look forward to hearing your response soon!

If you meet the criteria below please send an email with your updated CV to kingsley@videoremix.io with subject line Technical Support Application Please start your email with Dear VideoRemix Support Team to show that you read the entire job description.

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
Required skill(s): wordpress, HTML.
Required language(s): English
At least 2 year(s) of working experience in the related field is required for this position.
Preferably Non-Executives specializing in Customer Service or equivalent.
Full-Time position(s) available.

Thank you to all that applied.

This application is now closed.

Thank you.