The incessant evolution of technology has changed the face of travel industry. The remarkable penetration of the internet has completely changed the game for travel management companies (TMCs) both in financial as well as technological ways. TMCs have readily accepted the need of online presence and changing customer attitude. Now customers are global travelers, they are well-informed, prefer to check products on their electronic devices such as laptops and smart phones while on the move and expect a company to provide support throughout the entire day. Online booking engine or mobile-based travel solutions are the new trends.
To understand how travel technology has impacted tourism business in more depth, you must read further.

• Better organization and administration
With the advent of the internet and wide usage of personal computers, travel agency business has been revolutionized. Now customers’ segmented data can be stored more accurately and smartly through the use of various data collection software's and tools. With high-speed hardware and customized software programs, processing of details and booking have become faster. This helps an organization to work efficiently, save time, save cost on huge amount of manual labor and increase their productivity. Tedious tasks like designing a uncatalogued of a destination can be completed within a few clicks.

• Self-booking facilitates convenience and quicker processes
One of the most significant effect of travel technology has been the emergence of travel portals/websites. Not only the customers can check out various destinations online, they can flip through several tourism plans and make self-booking. One can also check the timings of flights from different air carriers and the rates of various hotels and guest houses around the world. A comparison between two or more service providers or hotels can also be made online, making it convenient for the customer to select the most appropriate plan. With booking tickets from the comfort of your home/car/office and everything being computerized, the processes of tourism industry have gained speed and efficiency.

With various android and iOS-based mobile applications,one can also be updated about delays, security check guidelines and new or upcoming travel plans without the hassle of searching for them. A travel company ensures new additions and offers reach to their travelers’ database in no time.

• The dying brick and mortar travel companies
Those travel companies that are still running traditional business are finding it extremely hard to make customers visit their offices as large chunk of today’s population, especially youth are tech-savvy and short on time. The middleman called travel agent has been cut off from the entire process of booking an airline or hotel/destination thus this era has seen the end of travel commission. Absence of online forum is making it tough for physical travel and tourism agencies to connect with the potential buyers of their plans.

Last but not the least, technology has led to the simplification of communications with both customers and business partners. Now a TMC can use social media platforms to target a wider audience, reach them through organic marketing and show their services via videos, audios, or in written form. The choice of medium of communication entirely depends on the business model of a specific TMC.


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