Please help, i posted some vital documents through Ems and it has not been delivered since 17th june.
i posted it after i was assured that it will take only 7 workings days.
please read the letter i have written them and understand more.... thanks in advance.

Dear EMS Service,

I don't believe what is happening to me by just simply using your
service owned by the country i has its citizenship, which is also the only
thing i did wrong.
This is not my first time of using a courier service to post
something abroad.
I posted documents to The Netherlands on 17th of June with this tracking number EE321030791NG, the said documents has not been delivered to its destination. I have been to your office more than 5 times to keep track of this document's because your website does not update its tracking/locations.
Even your staffs and Manager at your office at Aba Abia state does not have any reasonable information for me, they are simply confused and naive.
Imagine the Manager telling me in a polite manner to inform the receiver of the posted documents to go the local Netherlands post office to ask for the documents with the Ems tracking number of the document. Please how does this sounds?
Please Ems i need my documents to reach its destination i paid for.