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7 Simple Tips For Customer Retention - Business - Nairaland

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7 Simple Tips For Customer Retention by magazineguy(m): 7:18am On Jul 17
Churn-rate is a business term that reveals the level or number of customers that cut ties with a company or its service/product. A business person whose focus is success and growth should be able to prevent or minimize churn-rate by understanding that a customer with negative experience will likely complain and a customer whose complaint is not satisfactorily solved will always leave, the worst case scenario is when dissatisfied customers begin to spread their feelings and deterring one’s existing and potential customers from patronizing one’s business.

According to Bill Gate, “your most unhappy customers are your greatest source of learning”. There is always a lot to learn when you interact and listen to your customers, you will learn the source of their unhappiness or complains and make better modifications. It is proven that companies spend ten times the amount required to retain a customer in order to acquire a new one and retaining customers multiplies revenues as a result of repeat buying and referrals. Businesses only exist and operate when they can acquire, retain and grow customers. To retain customers and succeed in business, an entrepreneur must imbibe the following skills:

Wear A Smile Always

A smile is a warm reception on its own, it’s a friendly disposition. A smile most times induces impulse buying even when the customers hold no intention of making a purchase.

Standard

Create and continue to work on bettering the quality of whatever service/product your business offers. This practice has a way of improving a company’s reputation, patronage and customers loyalty.

Always Provide the Right Information

Product/service knowledge is very sacrosanct in order for a customer not to be misled or deceived into making wrong buying decisions.

Promptly and Satisfactorily Resolve Complains

Preventing a customer’s anger by promptly resolving his/her complains in a friendly and satisfactory way can increase a customer’s loyalty and will also serve as a re-assurance of continuous good service delivery.

Remember Special Days and People in their Lives

Customers are happy when you can be able to comfortably remember their children’s, spouse’s, friend’s and relative’s names. Ask after the welfare of their special ones when they show up alone. They also appreciate felicitation messages on occasions that are dear to them.

Discount

Discount as a term is as old as business itself. Customers enjoy deductions from the actual price no matter how little the percentage is.

Offer after Sales Services and Bonanzas

A little help after sales and free stuffs every once in a while goes a long way in keeping customers.


source; http://tushmagazine.com.ng/7-simple-tips-customer-retention/

cc
lalasticala, mynd44, dominique

7 Likes 2 Shares

Re: 7 Simple Tips For Customer Retention by pleasureosondu: 7:28am On Jul 17
Agreed
But some customers don't smile back at you in this recession oh. Sometimes, your smile go make you look stvpid
Modified
So oh, Na so FTC be like? Glo recharge card if it makes fp.
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 7:36am On Jul 17
NICE ONE Op....





*********but if na my neighbor, dat woman own na opposite

*Me ~Good Afternoon Ma, .
*Madam Joy ~ Wetin you wan buy
*Me~ I wan buy eeeeeeeeeeeem
Madam Joy ~ If you no serious to buy something no come waste my time hia
Me~I wan buy Fibre Active Biscuits and Vita Milk. comot N500 give em
Madam Joy~You dey craze abi, wer I go get dis kind change. I no get change mtcheeew



Haba no be fight na sad

9 Likes

Re: 7 Simple Tips For Customer Retention by NwaAmaikpe: 7:43am On Jul 17
shocked

Those tips don't work in the Nigerian clime.


Go and ask businessmen at Upper Iweka and at Alaba....the surefire tip that can bring and will retain your customers is pinning them spiritually.

That's diabolic you'd say.

But in Nigeria, only Diabolism works in business considering our harsh business environment.

2 Likes

Re: 7 Simple Tips For Customer Retention by EntMirror: 7:44am On Jul 17
The best way to retain a customer is to look beyond what you can gain in return.. Be selfless and you'll see the results. That's the secret of being a billionaire.

If you're business person.. Check out www.entmirror.com..
Re: 7 Simple Tips For Customer Retention by TINALETC3(f): 7:45am On Jul 17
Many sellers who bhave dat hv d following reasons 4 doing dat
1:dey feel dey hv so many customers, so no matter Wat, dey must sell
2:dey feel dey ar d closest to u and u won't like 2 trekk 2 a distance jst 2 get Wat u can easily get 4rm dem
3:dey feel also dat u dnt hv choice, u must buy 4rm dem, Dats Y dey ar always rude
4:sometimes, prove 2 dem dat u ar r customer, so u remain d king, u hv choices, simply get what u wnt 4rm some one else
ExpensiveG:
NICE ONE Op....





*********but if na my neighbor, dat woman own na opposite

*Me ~Good Afternoon Ma, .
*Madam Joy ~ Wetin you wan buy
*Me~ I wan buy eeeeeeeeeeeem
Madam Joy ~ If you no serious to buy something no come waste my time hia
Me~I wan buy Fibre Active Biscuits and Vita Milk. comot N500 give em
Madam Joy~You dey craze abi, wer I go get dis kind change. I no get change mtcheeew



Haba no be fight na sad

2 Likes

Re: 7 Simple Tips For Customer Retention by samintegrity(m): 7:45am On Jul 17
WOW
Re: 7 Simple Tips For Customer Retention by choky26(m): 7:45am On Jul 17
Nice tips but with the way Nigeria is right right now, people can't always wear a smile cos just remembering u r a Nigerian in Nigeria right now is enough reason to make u depressed all day.
Re: 7 Simple Tips For Customer Retention by sanusijoyjoy: 7:45am On Jul 17
s
Re: 7 Simple Tips For Customer Retention by Justuceleague2: 7:45am On Jul 17
Paying customers only
Re: 7 Simple Tips For Customer Retention by plainmirror(m): 7:45am On Jul 17
How come mariwana dealers in my hood generate rapid sales with

- strong customer unfriendly faces

- provide a stagnant product quality

- don't provide additional information aside body language and facial signs

- gat no chill to resolve any crap..... you will even be making cautious effort not to anger the seller grin

- remember wetin.... ?

- discount fire....

My MJ brodas will understand bera grin

1 Like

Re: 7 Simple Tips For Customer Retention by Stanbeto: 7:46am On Jul 17
Okay, nice tips
Re: 7 Simple Tips For Customer Retention by Sanchez01: 7:46am On Jul 17
If your rates aren't competitive enough, churn would be inevitable.

Contact persons also encourage churn particularly from deals they know would be of personal benefit to them. Wearing a smile is not enough.
Re: 7 Simple Tips For Customer Retention by ElectronicsGuy(m): 7:50am On Jul 17
Meanwhile, 1kva inverter for sale
With LCD monitor for battery level display..
N15000 only!!
Egbeda, Lagos
0811-9387235

Re: 7 Simple Tips For Customer Retention by orledaj(m): 7:52am On Jul 17
Nice one. Happy birthday to me sha
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 7:55am On Jul 17
TINALETC3:
Many sellers who bhave dat hv d following reasons 4 doing dat
1:dey feel dey hv so many customers, so no matter Wat, dey must sell
2:dey feel dey ar d closest to u and u won't like 2 trekk 2 a distance jst 2 get Wat u can easily get 4rm dem
3:dey feel also dat u dnt hv choice, u must buy 4rm dem, Dats Y dey ar always rude
4:sometimes, prove 2 dem dat u ar r customer, so u remain d king, u hv choices, simply get what u wnt 4rm some one else

You ve said it all.....
wetin you talk na true shocked

Thanks for dey advicegrin


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Re: 7 Simple Tips For Customer Retention by val4sure(m): 8:01am On Jul 17
Nice tips,but this recession don reset some customers brain,which makes them acting hostile to the seller.
Re: 7 Simple Tips For Customer Retention by Solomonudofia(m): 8:02am On Jul 17
Good one .....

NO ONE IS SAFE...

https://www.youtube.com/watch?v=eAFM1wYgk8Y
Re: 7 Simple Tips For Customer Retention by awoo47: 8:30am On Jul 17
cheesy
Re: 7 Simple Tips For Customer Retention by degre8: 8:35am On Jul 17
"Nice tips but with the way Nigeria is right right now, people can't always wear a smile cos just remembering u r a Nigerian in Nigeria right now is enough reason to make u depressed all day".
And more angry, I agree
Re: 7 Simple Tips For Customer Retention by Prece(m): 8:37am On Jul 17
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Re: 7 Simple Tips For Customer Retention by aprokomania(m): 8:53am On Jul 17
ExpensiveG:
NICE ONE Op....





*********but if na my neighbor, dat woman own na opposite

*Me ~Good Afternoon Ma, .
*Madam Joy ~ Wetin you wan buy
*Me~ I wan buy eeeeeeeeeeeem
Madam Joy ~ If you no serious to buy something no come waste my time hia
Me~I wan buy Fibre Active Biscuits and Vita Milk. comot N500 give em
Madam Joy~You dey craze abi, wer I go get dis kind change. I no get change mtcheeew



Haba no be fight na sad


hahhahaha
e be like say na Benin u dey. because I notice that in most shops in Benin. those guys no get joy at all.
Re: 7 Simple Tips For Customer Retention by supereagle(m): 8:57am On Jul 17
Remember to give tangible gifts no matter how small, they will appreciate.
Re: 7 Simple Tips For Customer Retention by olowobaba10: 9:03am On Jul 17
JUST GIVE THEM CREDIT FACILITIES AND DON'T ASK FOR THE DEBTS, THAT'S ALL YOU NEED TO RETAIN YOUR CUSTOMERS
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 9:49am On Jul 17
aprokomania:


hahhahaha
e be like say na Benin u dey. because I notice that in most shops in Benin. those guys no get joy at all.

grin
Re: 7 Simple Tips For Customer Retention by queenfav(f): 9:53am On Jul 17
Nice tips
Re: 7 Simple Tips For Customer Retention by Virtualaccounts: 10:06am On Jul 17
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3 Likes 3 Shares

Re: 7 Simple Tips For Customer Retention by Crystalom3(m): 10:06am On Jul 17
TINALETC3:
Many sellers who bhave dat hv d following reasons 4 doing dat
1:dey feel dey hv so many customers, so no matter Wat, dey must sell
2:dey feel dey ar d closest to u and u won't like 2 trekk 2 a distance jst 2 get Wat u can easily get 4rm dem
3:dey feel also dat u dnt hv choice, u must buy 4rm dem, Dats Y dey ar always rude
4:sometimes, prove 2 dem dat u ar r customer, so u remain d king, u hv choices, simply get what u wnt 4rm some one else
all this afonjas, na their behavior be dat
Re: 7 Simple Tips For Customer Retention by donqx: 10:28am On Jul 17
great

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