A chatbot is a newbie in the tech town. It is a computer program developed to interact with human beings via the internet. The software is designed in such a way that it automatically replies to customer inquiries and requests. It makes use of messaging apps like WhatsApp, Facebook Messenger, WeChat and even SMS. Chatbots are now being used by many businesses to sell products and services. You can also deploy it for your business as an entrepreneur. Fascinatingly, 1.4 billion interacted with a chatbot in 2015 according to emarketer. Jumia Travel, the leading online travel agency, discuss reasons why you need chatbots for your business.

Mobile ready

The use of mobile phone has significantly increased. And since chatbots use instant messaging platforms, it is readily accessible to a wider audience. These means that it is immediately available for customers on demand.

Track user data

Data is essential for any business. If you want to track the biographical information of your customers, purchasing trend and complaints, chatbots can do these for you. You can use the data to improve your business and resolve customer complaints.

Increased user engagement

The customer engagement with chatbot is very high because the user gets quick response to their inquiries. Also, it makes customers feel like they are chatting or working with someone to find a solution to their problems. Sometimes, you may not need the intervention of a human to complete the task or inquiry.

Drive sales

This is probably what you are waiting for. Yes, chatbots can drive sales because they are intelligent and responsive. Whatever service the customers want, chatbot will provide it effectively and efficiently. It can send coupons and product details to customers. If the customer is interested in the service, you can then take over to deliver such a service or product.

It is inexpensive to use

Chatbots are inexpensive and affordable. You don’t need to break the bank to use it for your business. The returns far outweigh the amount you will spend on setting up a chatbot.

No need to download

Customers are not required to download any app. Your chatbot can come in the form of Facebook messenger or WhatsApp. Clearly, you already have these apps on your phone.


source: http://www.opinions.ng/6-reasons-business-needs-chatbots/

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There's no end to what the mind can achieve. The technological world is fast evolving but sadly most of the wonderful inventions would rather be used to hurt others by some unscrupulous elements.

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Hello everyone!


As a software developer with expertise in AI and machine learning, I would like to contribute to the discussion about chatbots for businesses. Chatbots have indeed become an increasingly popular tool for interacting with customers and providing them with immediate assistance. Allow me to expand on the points mentioned in the original post and share some additional insights.


Mobile Ready:
With the widespread use of mobile phones, chatbots are an excellent way to engage with customers effectively. By leveraging popular instant messaging platforms like WhatsApp, Facebook Messenger, and WeChat, businesses can reach a wider audience and be readily available for customer inquiries and support.


Track User Data:
Data is crucial for understanding and improving any business. Chatbots can play a valuable role in tracking and analyzing customer information, purchasing trends, and even handling complaints. This data can provide valuable insights for businesses to enhance their operations and deliver a better customer experience.


Increased User Engagement:
One of the key advantages of chatbots is their ability to provide quick responses to customer inquiries. This high level of engagement makes customers feel like they are interacting with a real person, improving their overall experience. Furthermore, chatbots can handle routine tasks or inquiries without the need for human intervention, saving time for both customers and businesses.


Drive Sales:
Chatbots can be a powerful tool for driving sales. Their intelligence and responsiveness enable them to effectively provide customers with the information they need, such as product details and even discounts or coupons. If a customer expresses interest, businesses can seamlessly take over to deliver the product or service, providing a seamless and personalized experience.


Inexpensive to Use:
One of the great advantages of chatbots is their affordability. Setting up a chatbot doesn't require breaking the bank, and the returns can far outweigh the initial investment. By leveraging open-source libraries and programming languages like Python, developers can create chatbots efficiently and customize them to suit specific business needs.


No Need to Download:
Customers appreciate the convenience of not needing to download a separate app to interact with a chatbot. By integrating chatbot functionality into existing platforms like Facebook Messenger or WhatsApp, businesses can leverage the apps that customers already have on their phones.


I hope these insights provide a comprehensive understanding of the benefits and possibilities chatbots offer for businesses. As a software developer, I am passionate about building intelligent chatbot solutions from scratch using Python and other open-source libraries. If you're interested, you can check out an example chatbot I developed for my profile here: https://mainbtpty.github.io/chtassistance/