i got this phone last year, and just few days ago, the phone refused to turn up, sometimes, it will come up and go off immediately after the google sign pops up. i need the phone back, have an exam to write in a couple of week, and all my reading materials are stored in that phone, please anyone with a helpful info should please help a sister. Thank you in advance.

What you have, sister, is a bootloop issue. This issue has affected almost all Nexus 5Xs sold, it got pretty bad, Google got into a lawsuit for it.

Your own case is pretty Touch-and-go. Google doesn't really have a robust customer service here in Nigeria, which means it would a little bit difficult to get it fixed by them. Moreover, The bootloop issue is a little bit serious; other users had to turn in their 5Xs because Google recalled them; it seems a replacement would be the only way out here.

can be fixed but unfortunately you'll loose your damn files

BabaRamotu1988:
can be fixed but unfortunately you'll loose your damn files

ouch!

Using 'damn' for her 'precious' files is a bit too savage

adeboyewareez:
What you have, sister, is a bootloop issue. This issue has affected almost all Nexus 5Xs sold, it got pretty bad, Google got into a lawsuit for it.

Your own case is pretty Touch-and-go. Google doesn't really have a robust customer service here in Nigeria, which means it would a little bit difficult to get it fixed by them. Moreover, The bootloop issue is a little bit serious; other users had to turn in their 5Xs because Google recalled them; it seems a replacement would be the only way out here.

wow! really? so no need sending it down to someone to fix it fo me?
thank you so much.

BabaRamotu1988:
can be fixed but unfortunately you'll loose your damn files

okay, but any idea on how to go about fixing it?

adeboyewareez:

ouch!

Using 'damn' for her 'precious' files is a bit too savage

lol...its alright...wish the "damn" can actually fix the phone already.

chekura:

lol...its alright...wish the "damn" can actually fix the phone already.

I understand.. lol

Try what this guy (Brad) from the Nexus community forum here said. Good luck!

Edit - link not parsed correctly. Here is what he posted
-------------------------------------------------------------------------------------------------------------------

Thanks for reaching out to the Nexus Help Forum.

It's unfortunate that you are experiencing issues with your Nexus 5 stuck in boot loop regardless of trying various troubleshooting steps. In addition to what you have already tried, I'd suggest you try doing the following and see how it goes:

To check if the issue you are experiencing is a hardware or software issue, let's try rebooting your phone into the bootloader. In the bootloader if your device reboots, it is most likely a hardware issue. If it doesn't reboot it is most likely a software issue. To do so:

1. If your device is turned on, turn it off.
2. Plug your device into the original power adapter and into a functioning wall outlet.
3. To boot into the bootloader, press and hold the Volume Down, Volume Up, and Power buttons at the same time for several seconds until you see the word "Start" in green and a large Android robot on its back.
4. Wait for 90 seconds in the bootloader menu to see if your device reboots. If your device reboots within the bootloader menu, it is most likely a hardware issue. If you purchased your Nexus 5 on Google Play, try contacting our Hardware Specialist for further assistance. If you purchased your Nexus 5 elsewhere, contact LG at 1-800-793-8896.
5. If your device doesn't reboot within the bootloader menu, try wiping the cache partition through the bootloader by following the below steps:
Press the Volume down button until you highlight "Recovery mode."
Press the Power button to start recovery mode. You'll see an image of an Android robot with a red exclamation mark.
Press & hold the Power button. While holding Power, press the Volume up button once. Then release Power.
Press the Volume down button until you highlight "Wipe cache partition," and then press the Power button to select it.
Press the Volume down button until you highlight “Yes,” and then press the Power button to select it.
Wait until the cache is wiped. You’ll see the words, “Cache wipe complete.”
6. After wiping the cache partition, reset your Nexus device to factory settings by doing the following:
Press the Volume Down button twice to highlight "wipe data/factory reset" and press the Power button select it.
Press the Volume Down button seven times to highlight "Yes - erase all user data" and press the Power button to select it.
After the reset is complete, select the option to reboot your device.
Please make sure that you remember password for at least one Google account that is currently on your device.


https://productforums.google.com/forum/#!topic/nexus/m_q78S5mdyM;context-place=topicsearchin/nexus/authorid$3AAPn2wQdu05eJz90b2dBNhnwAUedc8YhtzqGOLwVlYFpdE2W3APFhpeDd4D1y4N5AowljY32l3uUP%7Csort:date%7Cspell:false

chekura:
i got this phone last year, and just few days ago, the phone refused to turn up, sometimes, it will come up and go off immediately after the google sign pops up. i need the phone back, have an exam to write in a couple of week, and all my reading materials are stored in that phone, please anyone with a helpful info should please help a sister. Thank you in advance.