A friend of mine just got a so called 'Brand New Dual processor laptop' from someone he claimed to know.

But there seems to be a problem, when you connect the system to the internet to browse, within 10 - 15 minutes the system will suddenly freeze.

All possible diagnostic has been made. At a time, the firewall on the system was suspected and when it was disabled, it worked for up to 30 minutes and then freezes.

Can someone please explain what the likely problem of this Laptop is?

If i were in your situation and I recieved a laptop from someone, I will reformat the drive and start afresh because I do not know what the person used it for and how good the person kept the system clean.

This will save time instead of trying to fix every single problem.

When u buy or recieve a laptop from a third party (not from manufacturer, it is advisable to reformat) because there could be software that track and record your activity, person information etc.

So think about reformatting.

Good luck

Thanks for the reply cactus:

We have done that as well. The person sold it to my friend as a new one, but am suree he bought something else for him. I guess its a refurbished system. But he wouldnt agree to that.

download and instal sysinternals process explorer on the system.this is an advaced version of windows task manager. it will show what app is eating up your laptops CPU resources(which is why your system keeps freezing.
google 'process explorer ' cheers.

Thank you all,

Oyb, i'll try your suggestion out.

Did it work?

seun, give him more time nw. 6mins is too short

I havent tried it yet, I just finished downloading the file.


i'll let ya all know if it worked.