SALES SERVICE EXECUTIVE/CUSTOMER CARE UNIT

About Company

Our client, a major financial institution is in search of a dedicated, smart, and IT savvy graduates for customer care opportunities in specific locations across the country.

Industry:

Banking

Location:

Lagos

Job Title:

SALES SERVICE EXECUTIVE/CUSTOMER CARE UNIT

Job Type:

Full-time

Skills:

Well Cultured, Good Communication, Respectful, Smart, Dedicated, Positive attitude, I.T Savvy, Time conscious

Preferred Years of Experience:

0 to 1 year

Salary Level:

Competitive

Application Deadline:

15, November 2017

Job Responsibilities:

KEY RESPONSIBILITIES

Welcome customers into the banking hall with a warm and pleasant disposition.
Provide customers and visitors with useful information on bank’s products and services.
Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved.
Provide support for security guards in queue management.
Act as the “Quality Control Officer” with respect to ensuring that the branch is clean and well maintained.
Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for resolution.
Support the customer service desk at all times, ensuring that customers are continually delighted.
Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.
Key Performance Indicators.
Customer feedback on customer experience.
Timely rendition of weekly report.

Qualifications

BSC/HND or its equivalent.
Candidate should be IT savvy
Candidate should not be above 26yrs
Candidate should reside close to the recommended branches which are listed below.(EDO STATE.)
Benin- Ugbowo
Auchi ,Igarra Road
Dawson Road
Agbor Road, Benin
Mission Rd,Benin
Akpakpava Benin
Benin Akpakpava 2
Benin- Airport Road
Iguobazuwa
Iruekpen
Ekpoma
Igueben
Uromi
Lagos.

Requirements

Courteous, respectful and cultured.
· Friendly disposition.
· Good communication skills.
· Good interpersonal skills.
· Basic knowledge on bank’s products and services.
· Industry knowledge.
· Physical stamina.
· Tolerant.
· Positive attitude.
Key Competency Requirements.
Banks Products and services.

To apply for this job, click on this link: http://www.assisttohire.com/blog/2017/09/07/sales-service-executivecustomer-care-unit-needed/