We are currently seeking for Call Center Agents with the under listed requirements
Position: Call Centre Agent
Essential Duties and Responsibilities
The main functions include but are not limited to:
• Answering calls and responding to emails
• Handle customer inquiries both telephonically and by email
• Make outbound calls, receive inbound calls
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
Qualification/requirements:
• Ability to work on the phone for extended periods of time
• Ability to speak, read and write English fluently
• Proficiency in Hausa language is required
• Ability to manage detailed information and handle Stress
• Excellent computer skills with an ability to type 30/40 wpm
• Ability to control call and politely keep potential client focused
• Good listening skills
• Excellent phone manner and strong communication skills; both written and oral

Minimum qualification: BA, B.Ed, BSc, HND, and other relevant qualifications.
Experience & Training
• 0 – 2 years’ work experience
• Previous experience in a Call Centre is a requirement

Note: For candidates who reside in Lagos ONLY.
Application Deadline is 23rd September, 2017

A copy of your CV ONLY should be sent to bisola.motunrayo@outsource.ng

We no dey do. Go and hire aboki that sells suya. Sebi it is Hausa you want to hear. #sayNoToContractJob

As in ehh i tyre for dis naija o!. All the jobs in nigeria are now outsourced....

what's the TAKE-HOME PAY like for those who's inTterested

wintergold:
A call center in Lagos is looking for suitably qualified candidates, with at least 2 years working experience with a call center, for employment.
Candidate must have proof to have worked in a call center. qualifications are B.sc/HND.
Proficiency in Hausa language will be an added advantage.

kindly forward CVs to sumanah@outsource.ng
oodluck.