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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Call Center Agents--hausa Speaking Candidates Only (614 Views)
Recruitment For Call Center Agents (hausa Speaking) / Recruitment For Call Center Agents In A Renowned Company / Contact Centre Agents (hausa Speaking) (2) (3) (4)
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Call Center Agents--hausa Speaking Candidates Only by wintergold(m): 4:01pm On Sep 26, 2017 |
We are currently seeking for Call Center Agents with proficiency in HAUSA language only Position: Call Centre Agent Essential Duties and Responsibilities The main functions include but are not limited to: • Answering calls and responding to emails • Handle customer inquiries both telephonically and by email • Make outbound calls, receive inbound calls • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Document all call information according to standard operating procedures • Complete call logs Qualification/requirements: • Ability to work on the phone for extended periods of time • Ability to speak, read and write English fluently • Proficiency in Hausa language is required • Ability to manage detailed information and handle Stress • Excellent computer skills with an ability to type 30/40 wpm • Ability to control call and politely keep potential client focused • Good listening skills • Excellent phone manner and strong communication skills; both written and oral Minimum qualification: BA, B.Ed, BSc, HND, and other relevant qualifications. Experience & Training • 0 – 2 years’ work experience • Previous experience in a Call Centre is a requirement Note: For candidates who reside in Lagos ONLY. Application Deadline is 29TH September, 2017 click the link to apply https://form.myjotform.com/72683993498580 |
Re: Call Center Agents--hausa Speaking Candidates Only by dupzy05: 7:02pm On Sep 26, 2017 |
What of Arabic language? |
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