Each patient who wants to travel for medical needs from Nigeria to India has different needs and expectations that must be understood individually. The first contact can be tense with a concern about the time that the service will occur, if the professionals who will help are the best professionals, this may even generate some uncertainty and anxiety interfering with the treatment, the medical care and the assistance he will receive. Understanding the patient holistically and dispensing the adequate care will help him to accept and continue the treatment while leaving the hospital.

So, it is necessary to fully understand more than just the disease that the person has, the staff must understand the feelings of the patient. Many who come are lay people, have cognitive difficulties, face ethnic and cultural barriers, not always adapt easily to the place or fail to establish an effective communication. Moreover, the family or the legal guardian of the patient must receive due attention and be involved in the treatment as a link between the assistance provided by the hospital and the patient, reducing any barriers that may arise during the treatment of the patient.

As a new situation, it may take some time until the patient and their families to feel familiarized with the facility and structure of the hospital, with the medical terminology and the administrative paperwork necessary to fill. On the other hand, there are patients who seem more comfortable and adapted, but actually know little about the nature of the services later becoming an obstacle to the delivery of care. To handle all these situations is of great importance that hospitals have mechanisms to ensure that such situations will not go unnoticed. This is where Heealthy has especially chosen accredited lineage, have a check-list covering the patients' needs and interests of the organization, to see if all procedures and protocols were followed properly. The failure in one may result in the absence of valuable information or problems may arise later during the care assistance.

A major problem in this world where everyone lives in a hurry and is time-dependent seems to be the little effective communication between people, especially on items that can be left to deal later or there is no urgently need. The feeling that something can be done or told later can have disastrous consequences. When combined with other problems such as the difficulty in understanding the differences and the many cultural barriers faced within a larger country, the hospital can become an inhospitable environment for patients and healthcare professionals. To have an efficient assistance that meets the requirements proposed by the organization or the public authorities the attention is essential in those several stages that begin with the admission of the patient and continue with the transfer to another health service or the safe return to home. Heealthy makes sure that it does not end with the discharge of hospital.



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