Wakanow is an online agent which provides corporates everything they need for researching, planning, and purchasing a whole trip. Our portal provides direct access to one of the broadest selections of travel deals and services. Wakanow features airline tickets, hotel reservations, private transfers and many other travel services from a broad selection of partners addressing different consumer needs like corporates arranging a business, individual or family trips.


Job Title: Customers Care Personnel
Location: Lagos
Job Descriptions
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.

More details: https://informationmaxblog..com.ng/2017/10/apply-for-customers-care-personnel-at.html