dingbang:
Common bag of rice? Wtf!!!


E be like say she never sleep for Sars office

Bobugee:
Hello NL,

Please I need your advice. I own and work in a Grocery store where I'm privileged to see and meet different kinds of people on daily basis. Both classic and classless, young and old, fresh and gowdy, overbearing and sentimental... Name it.

Sometimes, we meet customers who are always bent on frustrating our lives, ranging from..buying stuffs and threatening to return the goods demanding for a cash refund after the goods might have stayed with them for some couple of days.

There was this woman, (not really a regular customer) who called and ordered for a full bag of rice. After we have arranged and supplied the rice, she was supposed to make a mobile transfer to our account, she informed us that she had a minor issue she was supposed to get fixed with her bank before making the transaction.

Being an old cash paying customer, we agreed to part away with the rice pending when she settle the matter with her bank, she would make the transfer, meanwhile she had already have our account number cos she used to buy stuff from us before.

One week gradually slipped by, no response! Two weeks gone, I didn't hear from her. Then I became worried and I put three successive calls through immediately after the fifteenth day of the supply to know why she hasn't make the transfer, she didn't pick my call. I allowed her, hoping that she may call back when she sees my missed calls. As she was the busy type. But she never called.

I became worried. Been concerned for her safety. Alas! She was fine, hale and hearty.

The following day, I called again and she didn't pick. Then I subsequently sent a text message informing her that her debt has been marked as an overdue, she should kindly make the transfer to my account details attached below the text message.


Then she replied me almost immediately telling me to stop bombardeding her with unnecessary calls and to stop sending her silly texts and I should learn how to be courteous to my customers.

Yeeyyy!..... Courteous?, Silly?, Bombardeding?, what does those words has to do with my simple, honest and innocent text message?

Well, having been in this business long, I have been accustomed to handling antagonism with diplomacy. So immediately as I got her reply, I quickly sent her another text message apologizing for "not being courteous on my text" as she put it. But here, I tried to read in between the lines to see where I got it all wrong but I didn't come to term with ...


To cut the long story short, from that moment I received her text, I chose not to call her again until whenever she made up her mind to pay. Two weeks after, that was barely a month after the supply, I got a call from her. At first, she asked me why I don't want to give her a breathing space simply because she bought a bag of rice from us? I was almost getting pissed, but I tried as much as I can and remained very calm but right inside me, I was deeply infuriated that I almost yelled at her.


I apologized again and assured her it won't happen again.( I have already made up my mind not to supply any other thing to her house without making payment upfront)Then she went further and dropped off the missile which was exactly what informed this post...


She said she's no longer buying the rice, that we should come carry it, owing to the fact that the rice is rebagged, half full and substandard... All these she never noticed until after one full blown month. Beside, the rice is original Thailand rice that's filled to the brim.


I simply said OK and hung the call, promised to call back to(morrow)day.


How do you handle overbearing customers and what would you have done if you are in my shoes??

uboma:





First, I need more clarification please.


You pointed out that the bag of rice was filled to the brim. I am aware that no bag of rice is filled to the brim except of course it was repacked. Is this the case with the bag of rice in question?


As it is, the mistake has been done by you. Never sell your provisions on credit. Get a POS machine to encourage customers who have no cash to pay with their debit cards. This rules out the issue of buying on credit.


I must commend you for the way you handled the situation with this particular customer though. You played along with her. If you had done otherwise, she would have probably created a negative scene and this isn't good for businesses.


Go retrieve your bag of rice. Accept it as a loss.

nairaman66:
Hmnn

uboma:





First, I need more clarification please.


You pointed out that the bag of rice was filled to the brim. I am aware that no bag of rice is filled to the brim except of course it was repacked. Is this the case with the bag of rice in question?


As it is, the mistake has been done by you. Never sell your provisions on credit. Get a POS machine to encourage customers who have no cash to pay with their debit cards. This rules out the issue of buying on credit.


I must commend you for the way you handled the situation with this particular customer though. You played along with her. If you had done otherwise, she would have probably created a negative scene and this isn't good for businesses.


Go retrieve your bag of rice. Accept it as a loss.

sirjentul05:
If it was a lady, I will slap her breast and smile, then if she responds, I will finger her and both of us will live happily ever after

Bobugee:


Yes! Common bag of rice. Those are the things we see when we are trying to please our customers. Some will appreciate it while some will be bent on frustrating our businesses.

Kindly help a brother. Your useful advice will go along way.

Thanks in advance.

SnakeXenzia:
Stay wicked