I bought this itel phone after a friend recommended it to me. Yesterday I was replying my messages when I put the phone on sleep mode to go and use the convenience. Just after I stepped out of the room, I decided to wake the phone. I pressed the touch no response. I waited for about 30 minutes no response. I removed the SD card and sim cards no response. The volume and power buttons press but the screen doesn't. The phone has never fallen and, it's very clean and still looks like a new phone.

I think the touchpad has developed fault on its own without any trigger. Please how do I go about rectifying this issue. @itelmobileng, your attention is needed.