Lorache Group – Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the positions below:

Job Title: Channel Support (Voice) – Executive
Location: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor – Call Centre
Major Deliverables
Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
Ensure that calls are answered within defined threshold of 20 seconds
Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
Emphasis on First Level Trouble shooting and concern redressal
Maintain two way communication medium to ensure redressal provided is also shared with Channel
Maintain and build lasting customer relationships by ensuring concerns attended are resolved
Ensure relevant communications, records and data are updated and recorded
Identify and escalate situations requiring urgent attention to appropriate department
Prepare daily activity reports and share with TL / Supervisor and HOD
LIMITED TIME APPLY FAST HERE >>> http://www.myedung.com/2018/01/graduate-vacancies-in-internet-service.html?m=1