British Airways is a global airline with full service offering year-round low fares with an extensive global route network flying to and from centrally-located airports.

• British Airways is recruiting for Customer Contact Agents
• Closing Date:26 January 2018

• Details about the vacancy
It’s a full-time role working on a shift basis, your customers will be worldwide and you’ll be the voice of British Airways. Taking inbound calls you will answer queries and change bookings, helping and providing solutions to all kinds of people, to assist them to get to all kinds of places.
To make sure they get the best from us, you’ll recommend additional products and services that suit their needs, taste and budget. Taking care to answer every question first time, you’ll always put customer satisfaction first.
NB will give you freedom to find the best solution for the customer using your knowledge of the vast network BA operates. Every call is different and you will encounter a real variety of customer situations due to the global nature of BA and the vast route network we run. This means that each day brings something new.

More details: ➡ https://informationmaxblog..com.ng/2018/01/vacancy-for-customer-contact-agent-at.html

• • Benefits
As one of our ambassadors we'll see that your hard work and drive to succeed are rewarded.
•Reward package circa £15,888 pa basic salary, plus a performance related incentive reward
•Shift payment premiums
•A five week training programme. BA is a vast company so we will make sure you are fully trained to deal with the variety of customer situations
•Being an airline we offer significant flight and holiday discounts
•32 days holidays (this total includes the Bank Holidays’ allowance)
•We do work shifts. The Contact Centre is currently open 365 days a year between 0730 to 2200 hours. Working pattern will consist of 7.5 paid hours a day, 5 days a week covering Monday-Sunday
•Great potential to develop your career
•A great culture where we value our staff and have a real friendly and open atmosphere
•We are based at The Tower Business Park, Wilmslow Road, Didsbury, Manchester. M20 2BA