Hello Nairalanders,

A great start for the week is to let you know the Advantages of owning a company Business number of MTN Call Assist.

Firstly, For Whom needs it;
You are:

A one man company who wish to project a professional image to their customers,
A company with a various departments such as technical support, sales, customer service etc.
A company specialized in call center activities
A Small Medium Enterprise (SME) with limited telecom budget
A company with staff in constant mobility and mainly reachable by mobile phones
An NGO or government organization wishing to establish a quick helpline in case of disaster or calamity
Your Advantages:

The MTN Call Assist service offers several advantages to the companies:

-Use the functionality of an easy to use interactive voice response system,
-Call redirection features
-Centralized and visual management of your calls and voice messages through a simple user-friendly web interface
-Flexible solution adapting to the specific needs of the company
-Set and communicate promotional messages to the callers as needed
-Automatically forward calls to the right employee or team
-Record voice messages, get notified through email and listen them later at your convenience
-Online phone book that automatically saves the contact of every caller
-No physical deployment required

Benefits to Clients:
-Professional Image: With MTN Call Assist, your company gives a professional image by improving customer engagement. A professional handling of caller significantly increases the chances of turning a prospect into customer.
-Mobility and Flexibility: Receive calls on a fixed or mobile number in an office or on the move without impacting the business. Diverting calls to other numbers minimizes the risk of missing business opportunities.
-Productivity and Control: Thanks to this solution, each employee is involved and empowered. You can now check business calls managed by employees and produce necessary management and performance reporting.
-Economy: No CAPEX. Unlike local IVR, MTN Call Assist does not require installation of any hardware or software. It is easy to configure and is compatible with any mobile or landline phone.