Event: Debt Collection and Credit Management Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 19th – 21st March 2018.

NITA CERTIFIED

RECENT CLIENTS

INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec­tive use of correspondence in collecting debt.

DURATION
3 days.

WHO SHOULD ATTEND
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

COURSE OBJECTIVES
Upon completion of this training course, participants will be able to:
• Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
• Identify negotiating strategies in order to reach payment agreement from the debtor.
• Demonstrate effective communication as a debt collector.
• Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
• Implement the negotiation steps and processes and understand the need thereof.
• Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
• Implement effective debt collecting strategies according to the code of conduct.

TOPICS TO BE COVERED
• Understanding company credit and debt
• Debt collection as a vital financial activity
• Planning and preparing for effective debt collection
• Ensuring the success of your debt collection correspondence
• Essential telephone techniques

Visit our website for more details

How to participate.
• Tailor makes your course.
• Register as an individual.
• Register as a group.
• Become our partner.
• Purchase software.
• Frequently asked Questions (FAQ’s)

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View course catalogue on governance, leadership and management Institute.
For further inquiries, please contact us on Tel: +254 715 077 817, +254 731240802 Email outreach@indepthresearch.org

ACCOMMODATION
Accommodation is arranged upon request. For reservations contact the Training Officer. Email: outreach@indepthresearch.org Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT
Payment should be transferred to IRES account through bank on or before C.O.B. 12th March 2018. Send proof of payment to outreach@indepthresearch.org