At Prohub Global, we define human progress by innovations that
enrich humanity. We do not view connectivity as a privilege, but a
necessity. We believe that the impact of information and communications
technology should be measured by how many people can benefit from it.

Prohub Global is a leading global ICT solutions provider. Through our
dedication to customer-centric innovation and strong partnerships, we
have established end-to-end capabilities and strengths across the
carrier networks, enterprise, consumer, and cloud computing fields. Our
products and solutions have been deployed in over 46 countries, serving
more than one tenth of the world’s population.

We are recruiting to fill the position of:

Job Title: Customer Service Officer

Job Description

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture
an environment where they can excel through encouragement and
empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Desired Skills and Experience

Proven working experience as a customer service manager for smart phone
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BSC degree/HND in Business Administration or related field

Forward your resume to career@prohubglobal.com

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