Job Title: NOC Support Engineer
Location: Lagos/Nigeria
Department: Technical

Responsibilities 
The NOC Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Customers LTE network, using various network management and trouble ticketing systems. The NOC Engineer’ responsibility includes:
• Monitor the customers’ LTE network providing specific update, status and performance of all network components, capacity services etc.
• Maintain and ensure full compliance with all Customers NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
• Ensure all customer SLAs are met.
• Identify and provide at least first line support on all faults on the customers’ network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.

Contact: Under the supervision of the NOC Supervisor, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.



JOB REQUIREMENTS
MIN REQUIRED EXPERIENCE:
2 year(s)

MIN QUALIFICATION:
Bachelor's Degree/HND

OTHER REQUIREMENTS:
Qualifications 
• HND/B.Sc in any relevant technical discipline
• 2-5yrs relevant experience
• CCNA/CCNP certification preferred.

Competencies Required: 
• Very good understanding of LTE solutions and processes.
• Previous experience in a 3G/4G/LTE/WiMAX environment
• Eager and quick to learn.
• Excellent communicator with a natural flare for dealing with people.
• Able to work well within a busy team and handle a wide range of issues.
• Capable of multi-tasking, good time management and prioritization of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills.
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Strong diagnostic, analysis and problem resolution skill with a flexible approach to problem solving.

Demands of the Job:     
• Ability and willingness to work round the clock when required, and meet tight deadlines
• Ability to run shift schedule
• Good research skills

send CV to chido@molcomconcepts.com