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An Appeal To MTN Nigeria - Business - Nairaland

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An Appeal To MTN Nigeria by tagborume: 11:07pm On Mar 19, 2018
I made a recharge of 1000 Naira from my First bank account (20XX676619) since on the 8th of this month via *894...... to my MTN line (09038624052). The said amount was deducted from my account but my line was not credited. I have called MTN customer care centre 9 times each with promises from their agents that the issue would be resolved within 24 hours yet no refund to my account or line credited. Here are the details of the last 3 ticket sent to me by MTN customer care centre promising to resolve the issue with 24 hour 127591865, 127293784, 127292895. I even spoke to a supervisor.
The account line on which the transaction was initiated is 07032309985
The transaction ref no is QS894:101300000351063765/2349038624052.
Pls help me share this because nothing has been done regarding the issue till now.

Re: An Appeal To MTN Nigeria by eTECTIVe(m): 11:25pm On Mar 19, 2018
U shld get in touch with ur bank instead...
Re: An Appeal To MTN Nigeria by JideSM: 4:08pm On Mar 20, 2018
tagborume:
I made a recharge of 1000 Naira from my First bank account (20XX676619) since on the 8th of this month via *894...... to my MTN line (09038624052). The said amount was deducted from my account but my line was not credited. I have called MTN customer care centre 9 times each with promises from their agents that the issue would be resolved within 24 hours yet no refund to my account or line credited. Here are the details of the last 3 ticket sent to me by MTN customer care centre promising to resolve the issue with 24 hour 127591865, 127293784, 127292895. I even spoke to a supervisor.
The account line on which the transaction was initiated is 07032309985
The transaction ref no is QS894:101300000351063765/2349038624052.
Pls help me share this because nothing has been done regarding the issue till now.


Hi tagborume, i'm truly sorry that this happened. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will contact you shortly. Regards

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