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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Recruitment At DIN Logistics - Customer Care Officer (802 Views)
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Recruitment At DIN Logistics - Customer Care Officer by chimobi123(f): 3:46pm On Apr 11, 2018 |
DIN Logistics Ikeja - Lagos. Job Position: Customer Service Officer Job Location: Lagos Job Type: Full Time Job Description Interact directly with customers to ensure inquiries and orders are promptly attended to, complaints are satisfactorily resolved and the company gains a reputation for excellent service delivery. Responsibilities • Communicate with customers via verbal and written electronic channels consistently. • Provide clear information/answers to enquiries; ensure customer needs are met satisfactorily and that concerns raised are noted and treated. • Give regular reports on interactions with customers; propose strategies that may improve customer experience. • Be proactive at issues that may result to customer complaints by reporting to management and ensure strategies implemented will not be detrimental to the customer experience. • Receive and process orders raised via electronic channels, ensuring transactions are locked and customers are retained. • Train team members on customer care ethics, problem solving processes and customer relations. • Oversee inventory daily, be proactive with issues that may affect productivity resulting to complaints and ensure company assets are efficiently utilized. • Strategise and implement quality assurance programs to ensure top notch service delivery. Qualification • Minimum of OND in any field from a reputable institution. • 0 – 1 year working experience in a related field. • Certified professional training in customer service from a recognised institution is an added advantage. Requirements Candidates must be fluent in spoken/written English, patient, teachable, smart and meticulous. Candidates must also have good emotional judgment, great at presentations and marketing. Interested candidates should forward CV to dinlogistics@gmail.com Application closes on 18th April, 2018. |
Re: Recruitment At DIN Logistics - Customer Care Officer by Elvixbeatz(m): 3:47pm On Apr 11, 2018 |
Re: Recruitment At DIN Logistics - Customer Care Officer by Femifresh(m): 9:29am On Apr 21, 2018 |
How do I get to 40 Adegbola street Anifowose Ikeja |
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