badan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the vacant position below:

 
 
 
 
Job Title: Customer Care Officer
Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

Managing the day to day running of IBEDC’s Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services
Responsibilities

Assists in the implementation of IBEDC’s customer service policies and strategy
Responds to customer inquiries, requests and complaints
Creates and manages customer log – database to monitor and track all customer issues and resolution
Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
Executes the day-to-day operations of the unit and oversees call centre operations
Qualifications and Requirements

Good understanding of Electricity Distribution Business and the Power Sector in general
Proficient in the use of Microsoft Office suite
Minimum Qualification – Bachelor Degree
Required Experience 3 – 5 years
Knowledge of Utility Industries
Strong Customer Relation Management Skills
Good knowledge of Marketing & Customer insights
Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)




How to Apply
Interested and qualified candidates should:

Click here to apply