Alpha Mead Facilities & Management Services (AMFacilities) was incorporated in January 2006. Our primary focus is to provide Facility Management Services, Project Management and Real Estate Development Consultancy, and Training services support to corporate organisations and private investors with major Real Estate assets. We pride ourselves in the delivery of high quality professional services which ensure minimum total life cycle cost of assets to their owners.

We are recruiting to fill the vacant positions below:

(1.)Job Title: Help Desk Officer

Location: Lagos

Job Brief
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities
Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilise excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

Requirements
Proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, databases and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS Degree in Information Technology, Computer Science or equivalent
Application Closing Date
Not Specified.

(2.)Job Title: Call Centre Representative

Location: Lagos

Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements
Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Degree in a similar field.

(3.)Job Title: HVAC Technician

Location: Lagos

Job Summary
Alpha Mead Facilities is looking for a hard-working, dedicated HVAC Technician to join our growing staff.

The individual in this role will be responsible for installing, inspecting, and fixing our customers’ heating, cooling, and ventilation systems.

Candidates should have extensive experience handling, installing, and fixing HVAC equipment, and be comfortable working with little to no supervision.

Job Responsibilities
Go to homes and businesses on a daily basis as scheduled

Perform consultations with customers

Determine customer needs and discuss all solution methods

Install new heating, cooling, and ventilation systems

Inspect current HVAC systems for effectiveness and safety

Perform preventative maintenance on HVAC systems to increase longevity

Conduct performance tests with specialized tools

Troubleshoot current HVAC system issues

Repair damaged HVAC systems

Sell ongoing maintenance contracts to current customers

Keep records of customer appointments and payment transactions including invoices

Maintain accurate inventory of all equipment and HVAC resources

Requirements and Qualifications
3-5 years’ experience working in the required capacity

Certification through the Environmental Protection

Agency to handle refrigerants required

Certification or associate’s degree from an HVAC program at a technical school required

Previous on the job training a plus

Strong verbal communication skills, ability to explain complex HVAC issues with customers in a way they understand

Critical-thinker, problem-solver

Must be punctual and adhere to a daily schedule with multiple appointments in different locations

Application Closing Date
12th June, 2018.

(4.)Job Title: Generator Technician

Location: Lagos

Job Description
Alpha Mead Facilities and Management Services is currently sourcing for a Generator Technician to perform a variety of skilled and technical tasks in the inspection, repair, preventive, and corrective maintenance and modification on Internal Combustion (IC) engines, diesel generators, and other IC gaseous engines; tests, replaces or adjusts engine components such as valves, pistons, bearings, emissions systems, and other related systems; and, interprets schematic wiring and modifies diesel control circuits.

Duties may include, but are not limited to, the following:
Assist and participate in routine inspections and make modifications to IC engines, diesel generators, and associated equipment.

Perform preventive and corrective maintenance on Automatic Transfer Switches (ATS) and annunciator panels.

Perform load testing on units to identify possible problems and prevent wet stacking.

Make electrical and mechanical wiring modifications to diesel control circuits.

Rebuild and repair gas compressors (turbochargers) used for forced-induction of IC engines, head gaskets, seals, water pumps, catalytic converters, torque heads, belts and hoses.

Conduct automatic and manual transfer tests of simulated power outages to ensure generators are functioning properly.

Test batteries, fuel coolant, and oil; ship oil samples for analysis.

Transport and dispose hazardous materials.

Required Skills
Basic electrical, mechanical, thermal, and hydraulic principles and practices.

Engine Control systems and other program logic controls that are associated with IC power generation.

Electrical and mechanical safety procedures.

Natural Fire Protections Codes.

Lockout/tagout Procedures.

Appropriate electrical and mechanical personal protective equipment (PPE).

IC Diesel and other gaseous IC engines.

Technique in tracking, transporting, and disposing hazardous materials.

Rigging standards and principles of safe and efficient methods for handling heavy objects.

IT Skills is would be an added advantage

Ability to:
Read electrical and mechanical drawings and prints.

Use electrical testing and calibration equipment to include but not limited to: Digital-Volt-OHM-Meters, DVOM), Mega-ohmmeters, Oscilloscopes, Power Quality Meters, and Loop Calibrators.

Use calibrated mechanical tools to include but not limited to: torque wrenches, dial indicators, micrometers, and vacuum and pressure manometers.

Use stationary machine tooling to include but not limited to: drill presses, grinders, band saws, pipe threads/cutters, lathes, iron workers and hydraulic presses.

Follow applicable state and national regulations; safety guidelines; and procedures.

Rebuild engines.
Interpret and analyze characteristics of oil samples.
Identify wet stacking problems in gasoline and diesel engines.

Record and track the transporting of materials.

Rig and handle heavy objects.

Operate cranes and forklifts.

Climb into confined spaces that may contain hazardous gas.

Lift moderately heavy objects weighing up to approximately 50 pounds

Required Education and Experience
Successful completion of a two-year technical electrical or mechanical trade school; NABTEB OR IIT

At least one year of experience in the general maintenance, servicing, and repair of diesel and gas engines and other electrical systems related to light and heavy duty machinery and mechanical equipment.

Application Closing Date
12th June, 2018.


How to Apply
Interested and qualified candidates should send their CV's to: recruitment@amfacilities.com