Datapex Drifty Technologies Limited – A silicon valley funded Company based in Abuja, is currently recruiting qualified customer oriented service candidates to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Description

1.) A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
2.) The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

Responsibilities

i. Manage large amounts of incoming calls
ii Generate sales leads
iii Identify and assess customers’ needs to achieve satisfaction
iv Build sustainable relationships and trust with customer accounts through open and interactive communication
v Provide accurate, valid and complete information by using the right methods/tools
vi Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
vii Follow communication procedures, guidelines and policies
viii Take the extra mile to engage customers

Requirements

i Proven customer support experience or experience as a client service representative
ii Track record of over-achieving quota
iii Strong phone contact handling skills and active listening
iv Familiarity with CRM systems and practices
v Customer orientation and ability to adapt/respond to different types of characters
vi Excellent communication and presentation skills
vii Ability to multi-task, prioritize, and manage time effectively
viii University degree
ix Minimum of 1 year work experience

Application Closing Date
15th June, 2018.

How to Apply

CLICK HERE TO APPLY FOR THIS JOB