Receptionists check guests in and out, often using a computerised system. They issue keys to guests; either they provide guests with clear directions, or a porter will show them to their accommodation. They keep accurate records of which guests have arrived at, or left, the hotel. They make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.They provide guests with information about local attractions and places of interest. They might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages. They make sure that guests receive their messages without delay, along with any mail that might arrive for
them. Some receptionists operate the hotel switchboard, directing incoming calls and helping guests to make external calls.
Receptionists prepare a customer's account when they leave the hotel. They put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. They take payment from the customer in cash, or by credit/debit card. Some receptionists might also exchange foreign currency.
Requirements and Skills
BSC/OND
Administration and customer service skills
Skills to work with computerised booking and payment systems
Excellent written and spoken communication skills
A friendly and professional telephone manner
Patience and tact
The ability to stay calm under pressure and look after several things at once
Minimum Qualification Requirements
SSCE
Minimum Experience
1 year

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