AllyPolly:
MAX is on a mission to fix Africa’s notorious last-mile delivery
and online-retail problems by using mobile and web platforms
to connect consumers, retail businesses and independent
drivers in real-time. We are eliminating all logistics and
technology barriers that have historically prevented retail
businesses in Africa from realizing their full potential.
Welfare Analyst

Job Type Full Time
Qualification BA/BSc/HND
Location Lagos
Job Field Administration / Secretarial
Job Description
Increase Champion retention:
Gather qualitative retention data by conducting and
analyzing champion surveys and/or stay interviews.
Build champion network and committees that will help
build an ever-growing community amongst champions.
Serve as a champion ambassador to collate
information from champions and provide feedback to
management on issues that can be resolved to
increase retention. E.g. Salary issues, payment,
remittance discrepancy issues must be properly
escalated and solved.
Ensures that the champion onboarding process is very
welcoming and pleasant for all new hired champions.
Continuously determine ways to increase the
champion retention in the organization.
implementing recognition and appreciation programs
across the organization
Increase the number of daily active champions that are in
the system by appropriately attending to their requests at
all times and follow through to ensure that their requests
are attended to and sorted.
Enforce and collect fees for HMO, Group Life and
Accident, other forms of insurance enforced: The welfare
team is responsible for ensuring that all fees are collected
from champions in a manner that does not suggest
rudeness.
Track and respond to all champion personal events. E.g.
Leave, births, deaths, accidents, birthdays, maternity etc.-
Champions personal celebration dates must be properly
documented and tracked at all times and all champions
must be duly celebrated no matter how minute. This can
be done through phone call, sms, visitations etc.
Conduct Champion Exit Interviews: The team determines
why champions leave the system by conducting
appropriate exit interviews, collate feedback from exit
interviews and provide recommendations based on
feedback that has been gotten from the exit interviews
collated.

Follow through on all champion emergency response
issues. e.g. (Accidents, Harassments, Law Enforcement
issues, Local Government issues)- When a champion has
a law enforcement issue, this should be escalated to the
right and appropriate channel and a follow through must
be done to ensure that all issues are resolved.
Track and maintain champion records: All champion
documentation must be properly tracked, recorded and
maintained. All champion documents must be properly
kept in hard copy and must be compulsorily scanned into
the system at all times thereby also maintaining a soft
copy. Eg. Next of Kin, Addresses, Phone Numbers,
Addresses, Pictures in App, ID Cards.
Educate champion on contracts: Ensure that all champions
are properly educated on all contracts (Asset, offer etc).
All champions before signing any contract must
understand the contract before signing.
Key Performance Indicator
Champ Churn and Retention Rates
Champion Downtime due to non-asset issues
Time to resolve issues.

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Asset Management Officer
Job Type Full Time
Qualification BA/BSc/HND
Location Lagos
Job Field Administration / Secretarial
Job Brief
The Asset Management officer provides and maintains a
comprehensive asset management store for MAX.
In addition, they provide development related services to
MAX in furtherance of its corporate objectives.
Job Description
Overseeing asset management and ensure longevity and
maximum use of all assets:
Ensure optimum use of all our assets by champions.
For example, ensure that each bike/rider delivers a
certain sum or more per day thereby maximizing it’s
use in the organization.
Ensure regular checks on all assets to ensure their
longevity and maximum use.
Keep track of quality, quantity, stock levels, delivery times,
of all assets at all times:
Take stock of assets when they are purchased and
ensure that they are properly stored and kept until they
are needed.
Update Asset Management Store as at when due and
ensure that all assets are duly updated when new ones
are purchased and when any is taken from the store
for use.
Monitor and track asset levels and escalate the need
for more assets when the organization lacks the
necessary tools needed for champions to work.
Forecast future asset needs and request for assets
when needed.
Daily update the MAXHire Purchase remittance Sheet and
handle the champion asset store properly and at all times:
Ensure that the champions daily remittance sheet is
updated daily
Ensure the champions daily remittance sheet is daily
used to track payments and defaulters and ensure all
defaulters are followed up until payments are made
from them.
Enforce payment of daily remittance by all champions.
You are required to track all champion payments and
ensure that they make all payments required by them
by all means. Please note that no champion is required
to owe the organization and anyone who owes after
two days should not be permitted to work.
Ensure scheduled maintenance on all assets:
Ensure that all assets especially phones, bikes and
tricycles are properly maintained based on a certain
planned and agreed schedule
Ensure that there is no downtime on any asset
available.
Ensure all regular asset inspections across all fleet. All
asset must be properly inspected and ready for use
the next working day.
Manage and execute asset contracts:
Ensure that all asset contracts are given to all
champions and properly enforced.
Ensure that all signed asset contracts are properly
documented on behalf of all champions in the system.
Vehicle Registration:
Ensure that all asset papers are properly gotten for all
bikes.
Ensure that all bikes and MAX fleet are properly
registered with the appropriate agency and that all
champions have the required papers and required by
law.

Click here to apply