Nigerian Stock Exchange recruitment | Customer Service Executives
The Nigerian Stock Exchange, services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
We are recruiting to fill the position below:

Job Title: Customer Service Executive
Location: Lagos
Division: Shared Services Division;
Department: Administration Department
Report to: Head, Administration Department;
Estimated Date Of Resumption: Monday, September 3, 2018
Key Responsibilities
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
• Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
• Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
• Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. ?Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service
• Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
• Analyze data to determine answers to questions from customers or members of the public
• Having good record of Incoming and Outgoing Visitors ?Identify telephone system problems and immediately alert the proper personnel
• Security conscious at all time, Maintains safe and clean lobby area
• Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures
Job Title: Library Coordinator
Location: Lagos
Division: Shared Services Division
Department: Administration Department
Report to: Head, Administration Department
Grade: Officer – Assistant Manager
Estimated Date of Resumption: Monday, September 3, 2018
Key Responsibilities
Library Management:

Art Collection Management:
Support the coordination of the internal and external promotion and maintenance of The Exchange’s Art Collections
Coordinate logistics with Fine Art service vendors to ensure arts items are ordered, delivered and maintained based on Service Level Agreement with the vendors or relevant stakeholders
Obtain quotes, organise crating, shipping, and preparing required paperwork as needed in relation to the ordering of Art items, as directed by the Team Lead
Regularly update the database, inventory, monitoring, periodic rotation of artworks in the public area and catalogue of artworks in The Exchange (including branches), regularly updating, labeling objects and tracking in a timely fashion
Other Area of Responsibility:
Responsible for Library Services and Art Collection “risk review” wherein key features of the Library Services and Art Collection function are itemized, risk mitigators and aggravators are identified, and a risk assessment is performed. Employ continual tracking of key risk indicators (KRIs), such as the allocation/utilisation of the Library Services budget, critical material needs, etc and advise Head-HR and management appropriately
See full details here…>>> http://www.infomaza.com/nigerian-stock-exchange-recruitment-3