Overview

We specialize in helping organizations to build competence in their workforce through classroom learning and e-learning. And we need an intern for a 1-year Customer Service role.
He or she will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must be someone who is nice and genuinely willing to help customers – must be patient and empathetic.
He or she will be trained in all areas relevant for making our customers highly satisfied.

Responsibilities:

1. Manage incoming calls and develop rapport with customers
2. Generate sales through excellent customer service
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions and process customer accounts
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers

Requirements

1. Good communication skills
2. Good problem-solving skills and ability to gather customer feedback
3. OND in any field

If you are interested in this opportunity, please send an application and your CV to uwaj54@yahoo.com.