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Nairaland Forum / Nairaland / General / Education / Female Worker Needed..... (296 Views)
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Female Worker Needed..... by Reubizzy: 3:12pm On Jan 16, 2019 |
Job Title: Customer Care Rep Location: Lagos Job Description Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Job Requirements: Must be a female not more than 30 years of age Must hold OND, HND Degree or its equivalent Knowledge of customer service principles and practices Knowledge of relevant computer applications Knowledge of social media platforms Knowledge of administrative procedures Numeric, oral and written language applications Product knowledge Job Competencies: Interpersonal skills Communication skills - verbal and written Listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Customer service orientation Adaptability Initiative and stress tolerance Applicants should reside around Yaba, Shomolu, Bariga, Palmgoove/Onipanu, Gbagada area, agege, oshodi and ikeja. How to Apply Qualified female candidates should send their Applications and CV to jobs@rs-consulting.com.ng with job position as subject of mail not later than 30th of january 2019 |
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