Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
Zonal Business Manager

Job TypeFull Time
QualificationBA/BSc/HND MBA/MSc/MA
Experience10 years
LocationNigeria
Job FieldSales / Marketing / Retail / Business Development


Location: North Region, Nigeria

Job Description

The Position will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;

Increase Revenue earning customer net additions – Prepaid
Identify and formulate zonal sales strategies to help Drive gross additions
Supervise health of acquisitions, compliance on activations
Increase Revenue earning customer net additions – Postpaid
Achieve Net Revenue of the zone
Identify and formulate Customer Service Development Strategies to help drive Collections and Bad Debts performance of the zone
Drive the reduction of recharge turnovers and first bill churn & zero recharge.
Deliver on Channel Satisfaction Score
Implement the audit and review of channel partners & distributors to ensure Healthy ROI
Expand distribution Width and Depth
Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Network Coverage & Quality
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Achieve Employee Engagement scores in line with the Engagement target for the Zonal Business area
Continuously motivating the front line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey

Relevant Skill and Experience

Bachelor’s degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification
10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
Elevant experience in Telecom industry is desirable


Regional Technical Officer

Job TypeFull Time
QualificationBA/BSc/HND MBA/MSc/MA
Experience8 – 12 years
LocationLagos
Job FieldEngineering / Technical

Job Description

The Position will be responsible for leading, directing, coordinating and controlling all Network Operations, Maintenance and Resources in the Region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
Providing local network support for both the Commercial Teams in the Region towards ensuring that network impacting issues are proactively resolved.

Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;

Management of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS
Proactively communicate O&M status, issues & risks to management.
Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
Accountable for overall regional compliance with policies, procedures and methodologies.
Conduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actions.
Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit
Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.
Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria
Co-ordinate Annual Regional Operating Plan compilation for Airtel Nigeria Networks
Direct achievement of Annual Regional Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
To ensure that all network facilities are maintained in adherence to global best practices
Regulatory Compliance – Ensure that all activities of Operations and Maintenance in the Region adhere to corresponding regulatory requirements in daily operations.
Partner Management – Ensuring that SP requirements receive the necessary support from both the network local and central teams
Team Management – Co-ordinate the Regional Networks team to ensure alignment with the organizational goals

Relevant Skill and Experience

Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
8 – 12 years of varied experience in operation and maintenance in the Telecom industry
4 – 6 years managerial/Supervisory experience in a GSM/mobile company

Method of Application

Use the link(s) below to apply on company website.

[url] Zonal Business Manager[/url]https://www.linkedin.com/jobs/view/1109226773/
[url] Regional Technical Officer[/url]https://www.linkedin.com/jobs/view/1109251431/

Note: Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within two weeks of the closing date, please assume you have not been successful on this occasion.


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