If Emails are going into the spam folder then to stop that it is advisable that the user gets filters added for that log in your Gmail account then click on the gear icon given at the top right then open settings then on the settings page go to “Filters and blocked addresses” then click on “create new filter” conduct a set up of the filter and then select the option “Never send it to spam” then click on the “create filter” button and ​If you need any further assistance then ask for it at Gmail help number UK & http://www.gmailhelpline.co.uk/ & http://www.gmailhelpline.co.uk/contact.php