APPLICATION SUPPORT PERSONNEL
LOCATION: Abuja
Type: Full time
Responsibilities:
• Provide excellent support to our customers and ensure their expectations are properly managed. Basically, you will ensure our customers succeed using our products.
• Proactively monitor our services by conducting frequent health checks on our infrastructure and applications.
• Provide first level technical support.
• Develop and maintain technical operations documentation.
• Prepare accurate and timely reports. Document activities and findings in a case tracking pool.
• Manage a ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
• You will ensure proper collaboration and communication with other functional teams to meet customer needs and resolve technical issues.

Requirements
• A Bachelor’s degree in Computer Science, Computer engineering, Mathematics, Statistics or a related field.
• 0 - 3 years’ experience
Essential Competence & Attributes:
• Excellence driven.
• Commitment to collaborative problem solving
• Strong ownership and can-do mindset.
• Leadership tendencies.
• Critical thinking capabilities.
• Continuous improvement.
• Good attention to details.
• Ability to prioritize tasks based on urgency and importance

Forward your CV and a cover letter to hr@boonwork.com.
Application ends on Friday 27th September, 2019.