Customer Service is very important in all Business. Any company that failed to delivered Good Customer Service such company is gonna lose majority of their customers.

What is Customer Service?
In a simple term, Customer Service is the act of taking care of the customer's needs and executed in a professional and helpful way. Customer Service operations is in three form; Before, During & After.

Example:
1. A customer entered your office, you should be able to Welcome such customer and offer him/her a seat. That's example of BEFORE.

2. A customer pointed to one of your company Services, you brief him more details about it and delivered the work in a way the customer wants it. That's example of DURING.

3. After delivered the work, you thanked the customer for patronising you. In a month or two, you called him to know how he is doing or you sent him a Greeting Message. That's example of AFTER.

Importance of Good Customer Service
1. The sales will be increased
2. Business will get Referrals from other customers
3. People will trust the company and develop loyal customers.

Causes of Bad Customer Service
1. Failure to train Employee will result to this.
2. Sabotage - Some employee don't care if a company progress or not
3. Some employee don't know his/her job description

All Business Owners should train their staff and observe the way which their staff attended to customers.

What other Causes and Importance of Customer Service you want to add to what i've written above?