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Nairaland Forum / Science/Technology / Phones / Urgent: How Do I Contact Jumia At This Period [COVID-19] (916 Views)
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Urgent: How Do I Contact Jumia At This Period [COVID-19] by JABAIDO(m): 10:33am On Apr 13, 2020 |
Hello here. Pls, this is urgent. In the early hours of today{btw 4:20 and 4:25}, I purchased #1,000 worth of electricity unit using the Jumia One app. The #1,000 has been deducted from my account as JumiaPay also confirmed it via email notification. Sadly, till now I haven't gotten the token for the unit I procured. I tried contacting Jumia's customer service number but the answering machine has a pre-recorded audio explaining that due to COVID-19 their staffs aren't available.... Right now, we're victims of power outage as a result of Jumia's inability to deliver the token. Is there any way I could go about this cos I know using their email can never be of urgent help
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Re: Urgent: How Do I Contact Jumia At This Period [COVID-19] by JABAIDO(m): 10:43am On Apr 13, 2020 |
This is not my first time of buying from the app, actually the fourth time, so I'm really baffled at why it's not yielding at this time of dire need |
Re: Urgent: How Do I Contact Jumia At This Period [COVID-19] by Reallv: 9:22pm On Apr 14, 2020 |
Contact them thru email make sure you send the Transaction ID and screen shot the token page as attachment.to...... cs.one.ng@jumia.com |
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