These are the times when digitization should prove its worth especially in Nigeria, when banks keep on charging for such services.

I believe to reduce a population with active apprehension storming the banking halls, as seen in various online videos, Electronic banking and especially in customer care engagement should take centre stage. Online response time should significantly double as workers can even be prepped to work from home to solve numerous banking challenges...

I bank with UBA and I tell you, have no transaction problems at this time, because response time has seriously dwindled, feels like a lockout; exposing our digitization as not being as bright as portrayed to serve in physically challenging times.

How are your Banks currently serving you in these physically challenging times?