Banks have advised customers to remove their face masks when carrying out transactions through Automated Teller Machines to ensure that their faces are properly recognised.

Findings revealed that some banks have installed face detection features in their ATMs which can prevent an ATM from dispensing cash if it is unable to recognise the face of the user.

While the banks have introduced the wearing of face masks as a condition to enter the banking halls, they have also advised customers to remove it when they want to withdraw money from ATMs.

In an email to its customers on measures to keep transactions protected, Fidelity Bank said, “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

As lockdown continues to ease gradually, banks have continued to expand their operations.

In an email to its customers, Guaranty Trust Bank Plc listed its branches that would be accessible to customers.

It said, “When visiting any of our branches, kindly protect yourself by wearing a face mask at all times. It is also very important that you keep a safe distance when in a queue inside or outside the branch.

“Before visiting any of our branches, please remember that you can withdraw up to N150,000 at all our ATMs and that you can do most of your banking from the safety of your home.”

GTBank said the customers could bank through its e-payment platforms.

Source: https://punchng.com/face-mask-can-cause-failed-atm-transactions-banks/

Whattalie!

Me wey dey help people withdraw since, why ATM no reject dispensing??

Thief go still cover face, u can't stop them

Hmmm

At this point, they may have to deactivate the face recognition feature on the ATMs because of the peculiarity of the moment. People shouldn't be exposed unnecessarily because they want to access their funds.

Na so some ATM machine go dey shock person

Wetin facemask go cause ehn
Make una dey comot face mask if una wan use atm machine

I Have Experienced It

End time,repent before it's too late.

Other countries are on lockdown so they can trace infected citizens whilst simultaneously researching for a cure.

Nigeria is on lockdown because that is what other countries are doing, zero testing capacity, zero research about a cure.

Nigeria lockdown doesn't affect voters and market vendors because government needs voters to stay in power and also need the market open for tax purposes but students are severely affected because their children attend prestigious schools overseas whose curriculum is still running thanks to online distance learning.


Las las everybody will be alright!

Yes na cos atm machine need capture ur real face

Lmao, they want to pull a fast ones on thieves

it's alright.... Though it's a security measures
to detect fraudsters and all that.... they can re- consider if need be

of course

What can I say?


Nigerian banks are all scam

Wait, why will people still have facemask on while facing the Machine


Seh machines too can give them Corona while staring/operating them?

Lols

Really?

Those I've helped withdraw cash or those who did so on my behalf haven't come across this issue. Heck, First Bank in my area still paying those with face masks on

Please Naira land help me, how can I receive money from South Africa?? Any one with experience?? What method can someone from South Africa use to send money to Nigeria apart from Banks...any online app?

Interesting, but why has this feature not been able to catch all this one-chance people withdrawing from people's account??

Fat lie, most of the Fidelity Bank ATM I have used don't have this feature. The CCTV is all they've got, I this is a just some PR and and probably there has been an increased case of ATM fraud. I see Maktoob boss hands all over this.

This information is as useless as W in the word WRONG

No body go tell you to remove the danm face mask when the danm transaction fails because machine didn't recognize your danm face

Nawa oo. Everything is just changing

Hmm

Good

On God.

make this virus move go ASAP.

Ok