I opened an account with ALAT by Wema because I needed to run transactions cheaply and with ease. It is supposed to be a 100% digital bank and you dont need to open it physically. Little did i know my life would turn into a nightmare and i would be making complaints every day since then.
I provided my bvn, contact details, identification, personal details etc and the account was fully setup.
I was sent some thousands of Naira and instantly they blocked my account. Initially the app said they are "verifying" my details and restrictions will be lifted in 2 days. I waited a week nothing! I contacted them on twitter after much rubbish they said i should call customer care. Their customer care line is not free but i took pains to load airtime just for that purpose but they keep you waiting up to an hour till airtime runs out.
I sent them several mails but no reply. I decided to physically visit the bank but their only branch in Imo state is no more functional. Same with Enugu and Onitsha. I was able to get them on their website where i can chat with a representative after waiting at least 6 hours. Every single day i complain they'll tell me to exercise patience. This has been going on for a month now. It is pointless complaining because they have some cliche phrases they keep using.

I am drained and tired. I haven't seen a more useless, irresponsible and incompetent bank in my life. No communication channel, terrible customer service. Please, well meaning Nigerians should come to my rescue. Save a life. Thanks!!! Any and all advice are welcome.

Lalasticlara please help this.....



I have been nurturing interest to have an alat account but due to the bad news about it....I have to change my mind over it.

What an incompetent bank... But who send you to go and open an account with that bank that doesn't have any branch or physical address in the entire South East.. Any way Na you do your self. You no see other banks..

yanabasee1:
Lalasticlara please help this.....



I have been nurturing interest to have an alat account but due to the bad news about it....I have to change my mind over it.

I cannot wish my enemy an Alat account. Nigeria is not just ready to go digital. How can you have a bank without a functional email or customer care phone number??
As it stands, the only solution may be to travel to Lagos during this health crisis to visit their branch.
And yet i have no assurance they'll fix it

Go to the nearest wema bank office to you it will definitely be sorted because it also happened to me.

Gbadex17:
Go to the nearest wema bank office to you it will definitely be sorted because it also happened to me.

please was your issue resolved?
I need to know because I’m having the same issue right now