Good evening to you all nairalanders. Please I need your advice on this. I went to an ATM stand belonging to stanbic bank in shoprite lugbe axis of abuja to make some withdraw of 20k and the cash was retracted back into the machine after it came out of which I have already gotten a debit alert of 20k from my bank. I then went to bank(ecobank) to table the incident and I was giving a form to fill of I was asked to back after ten working days. I went back after the ten working days and the woman I submitted the form to was telling me that ATM are not designed to retract cash bla bla bla. She now said she will send email to the head office of stanbic bank. She sent the message and after the message she asked me to go that when its resolved they will send my money back. Its almost a month now and I have not gotten my money back and am really confused now on what to do

liver123:
Good evening to you all nairalanders. Please I need your advice on this. I went to an ATM stand belonging to stanbic bank in shoprite lugbe axis of abuja to make some withdraw of 20k and the cash was retracted back into the machine after it came out of which I have already gotten a debit alert of 20k from my bank. I then went to bank(ecobank) to table the incident and I was giving a form to fill of I was asked to back after ten working days. I went back after the ten working days and the woman I submitted the form to was telling me that ATM are not designed to retract cash bla bla bla. She now said she will send email to the head office of stanbic bank. She sent the message and after the message she asked me to go that when its resolved they will send my money back. Its almost a month now and I have not gotten my money back and am really confused now on what to do

Continue to disturb your bank... That's what I did when it happened to me. I disturbed my bank on Messenger till it was resolved.

On the flip side, did any security official at Stanbic IBTC witness the incident? Lodging a complaint at that branch of Stanbic bank might help, but these people won't take you serious if you don't bank with them.
I don't know why its like that.

SamuelLoch:


Continue to disturb your bank... That's what I did when it happened to me. I disturbed my bank on Messenger till it was resolved.

On the flip side, did any security official at Stanbic IBTC witness the incident? Lodging a complaint at that branch of Stanbic bank might help, but these people won't take you serious if you don't bank with them.
I don't know why its like that.

OK thanks

Send a mail to your bank and copy this address. In your mail detail all that has happened quoting dates etc.


cpd@cbn.gov.ng

PeraGSD:
Send a mail to your bank and copy this address. In your mail detail all that has happened quoting dates etc.


cpd@cbn.gov.ng

OK thanks

liver123:
Good evening to you all nairalanders. Please I need your advice on this. I went to an ATM stand belonging to stanbic bank in shoprite lugbe axis of abuja to make some withdraw of 20k and the cash was retracted back into the machine after it came out of which I have already gotten a debit alert of 20k from my bank. I then went to bank(ecobank) to table the incident and I was giving a form to fill of I was asked to back after ten working days. I went back after the ten working days and the woman I submitted the form to was telling me that ATM are not designed to retract cash bla bla bla. She now said she will send email to the head office of stanbic bank. She sent the message and after the message she asked me to go that when its resolved they will send my money back. Its almost a month now and I have not gotten my money back and am really confused now on what to do

all your grammer put you for trouble
you for just say atm debit me without paying me. full stop no retract or not. next time learn how not to put yourself in a tight corner

next time withdraw max 5k.

it happen to me at uba then after 24hours no reversal went to gt bank fill form they said 5-8 working day but on 3rd day it was reverse.
go to their online page twitter etc and lay your complain copy cbn