ITILv3 (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY)

IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective on Information Technologys contribution to the business.

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

[i][i]TESTIMONY; The presenter was excellent & the ITIL v3 material was extremely relevant to my role and I can see so many benefits to completing this course.
-Egboniwe Obinna (Securities & Exchange Commission)[/i][/i]

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