This Customer Service Training course with London Academy Business School (LABS) will show you how to develop excellent customer service skills. These abilities are crucial for any company, and knowing the ins and outs of good customer service can be extremely beneficial to anyone's personal and professional lives. Customer service, we say, is the buzzword in the business world. And the ability to deal with a wide range of customer situations and concerns is critical to building successful customer service relationships. This course is all about attracting and keeping clients.
And it is not possible to do away with customer service while still expecting customers to be happy. People are more connected than ever before, which means they are sharing their positive and negative experiences more openly. It's more important than ever to concentrate on developing a strong customer service department of well-trained, dedicated agents who have the resources they need to do a good job.
Customer service has been one of the most important points of contention for customers when making a purchase. According to research, by 2020, delivering outstanding customer services would be more relevant than cost (we are here now, and numbers don't lie). Many businesses are blissfully unaware that their customer service is in disarray. According to a new study, 70.8% of businesses believe they have superior customer service. The surprising aspect is that only 8% of their customers shared their sentiments.
It's all about the iterative process at LABS, which entails teaching employee or customer service personnel the knowledge, competencies, and resources they need to best represent their company or business and get more value out of their goods and services.
LABS customer service training is available to any employee who interacts with customers. Please go to https://labs.org.uk/customer-care-service.html for more details and enroll in this course, and your expertise in customer service will be yours to share.