In today’s highly competitive business environment, managing customer relationships and effectively interacting with your customers are critical to an organization’s success. By enhancing the customer experience, organizations can develop a strong relationship between the customer and the organization. The program is designed to introduce students to both customer service skills and Call center approach fundamentals in managing customers. 
Who Should Attend?  Customer service director or personnel and related managerial personnel,Call center personnel and anyone wishing to become a customer service professional or a Call centre Manager.
MAKINTOUCH CONSULTING is offering a 50% discount for the course (N50,000). Training will run for 5 saturdays, June 5th- July 3rd.

TRAINING MODALITIES
During the training, participants will be provided the following:
• Pre & Post Evaluation Assessment will be conducted at the start and end of the class sessions respectively.
• Access to practice Labs and scenario’s.
• Electronic course ware will be sent via mail.
• Access to Exam Dumps for professional Certification Exams.
• Performance review and survey after 3 months
• Detailed clarity and explanation of the course led by subject expert.
• Answers and questions towards passing of the international certification.
• Tea break and lunch available only for Classroom training mode.
• Receive e-copy of Certificate of Attendance (Hard copy will be sent on request)

For further assistance and clarification, Contact OYINDAMOLA 08134518157