A reputable hospital in Lekki is recruiting for a Customer service and billing head who would be responsible for administrative direction, planning, organizing, and directing customer service billing services and personnel in the preparation and delivery of customer bills; develops and implements billing system improvements; manages delinquency process and field staff, oversees collections and credit arrangement activities; performs complex analysis and resolves the most difficult, complex, or sensitive customer billing problems and disputes and performs related duties as assigned.

Job Description
• Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving the department’s and the District’s mission, strategic plan, objectives, and values.
• Manages and participates in the development and administration of the department’s annual budget; directs the forecast of additional funds needed for staffing, consultants, contractors, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary to meet changing conditions.
• Oversees field services operations to ensure accurate meter readings, revenue protection, customer transitions, and reporting and timely completion of related field customer-service requests.
• Coordinate and manage activities and events with other departments and external clients.
• Coordinates activities, procedures, and processes with Customer Service Field Representatives, and other departments to ensure effective operations in assigned areas of responsibility.
• Manages external vendor contracts; ensures contract payment collection agency vendors complete work and resolve issues in a timely manner.
• Update and maintain usage records and invoice clients accordingly.
• Maintain accurate records of equipment functioning status and other systems in building.
• Ensures staff observes and complies with all mandated safety rules, regulations, and protocols.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and report’s findings and takes necessary corrective action.
• Prepares and analyzes a variety of complex billing data, functional metrics, reports, and studies

Job Requirement
• Must have a Bachelor’s degree in Business management or similar discipline
• Four (4) years of increasingly responsible supervisor or administrative experience involving customer service, billing and/or collections responsibilities.
• Certification in Customer service management is an added advantage

Salary: N250, 000

Interested and qualified candidates should send Cvs to jobs.pcr@gmail.com using the job title as subject of email.